Terms and Conditions
All parents/guardians must ensure the following Terms and Conditions are read before making a booking for Mock Examinations. Upon making a booking, the following Terms and Conditions apply.
1. Definitions
- “Examberry” refers to Examberry Tuition Ltd.
- “Mock” refers to any 11+ mock examination delivered by Examberry.
- “Parent” refers to the person making the booking and payment.
- “Student” refers to the child registered to sit the mock examination.
- “Working day” refers to Monday to Friday, excluding UK public holidays.
2. Booking & Payment
2.1 All bookings must be paid for in full at the time of booking.
2.2 A booking is confirmed only once payment has been received and a confirmation email issued.
2.3 Places are limited and allocated on a first-come, first-served basis.
2.4 Bookings are non-transferable between students.
2.5 Parents are responsible for ensuring that all booking information provided is accurate and complete.
3. Cancellations, Changes & Transfers
3.1 (Addendum): Where a booking was made via an affiliate link and a refund is subsequently issued, any affiliate commission paid or pending will be deducted from the final refund amount in addition to the £20 administration fee.
3.2 Cancellations by Parents
- All cancellations are subject to a £20 administration fee per mock.
- 10 working days’ written notice is required to cancel a booking.
- Cancellations made with fewer than 10 working days’ notice are non-refundable.
- Non-attendance for any reason, including illness, is treated as a late cancellation and is non-refundable.
3.3 Date Changes / Swaps
- Mock dates cannot be swapped or transferred.
- Parents wishing to attend a different mock date must cancel their existing booking and rebook via the Examberry website, subject to availability.
- Standard cancellation terms apply.
- Availability on alternative dates cannot be guaranteed.
4. Bundled & Discounted Purchases
4.1 Where mock examinations are purchased as part of a bundle or discounted package, and one or more mocks are cancelled:
Remaining mocks will be re-priced at the standard (non-discounted) rate.
Any refund due will be calculated after re-pricing and deduction of the £20 administration fee per cancelled mock.
.4.2 Discounts:
- Cannot be transferred to other products or students
- Cannot be applied retrospectively
- Have no cash value
5. Examberry-Initiated Changes
5.1 Examberry reserves the right to amend mock dates, venues, or timings where operationally necessary.
5.2 If Examberry cancels a mock examination, parents will be offered either:
- A full refund, or
- A transfer to an alternative mock date, subject to availability.
6. Late Arrival Policy
6.1 Students must arrive at least 10 mins before the stated arrival time.
6.2 Late arrivals may not be admitted once the examination has commenced, in order to maintain exam integrity.
6.3 No refunds, credits, or transfers will be issued for late arrival.
7. Illness & Exceptional Circumstances
7.1 Examberry does not offer refunds, credits, or transfers due to illness, injury, family emergencies, or school commitments.
7.2 This reflects non-recoverable costs including venue hire, staffing, and examination materials.
8. Special Educational Needs (SEN)
8.1 Parents must disclose any Special Educational Needs (SEN) or learning requirements at the time of booking.
8.2 Examberry mock examinations are delivered under standardised exam conditions and may not replicate access arrangements provided in official examinations.
8.3 While Examberry will make reasonable efforts to support students, it cannot guarantee specific adjustments or accommodations.
9. Conduct & Exam Conditions
9.1 Students are expected to:
- Follow exam conditions
- Behave appropriately
- Treat staff and other students with respect
9.2 Examberry reserves the right to refuse entry to, or remove, any student whose behaviour is disruptive or unsafe.
9.3 No refund will be issued in such circumstances.
10. Safeguarding
10.1 Examberry is committed to safeguarding and promoting the welfare of children.
10.2 Examberry’s responsibility for students begins at exam registration and ends upon formal dismissal from the mock examination.
10.3 Examberry does not supervise students outside designated exam times.
11. Results & Feedback
11.1 Mock results and reports will be issued within the stated timeframe following the examination.
11.2 Mock results are indicative only and do not guarantee outcomes in official 11+ or independent school entrance examinations.
11.3 Examberry accepts no liability for decisions made based on mock results.
12. Marketing & Communications
12.1 Communications
- By booking, parents consent to receive service-related communications (e.g. confirmations, exam updates, results).
- Parents may also receive marketing communications relating to Examberry services.
- Parents may opt out of marketing communications at any time.
12.2 Use of Data
- Examberry may use anonymised, aggregated performance data for academic analysis, service improvement, and marketing.
- No student will be personally identifiable in published data.
12.3 Testimonials
- Feedback and testimonials may be requested.
- Testimonials will only be used for marketing with explicit consent.
13. Data Protection & Intellectual Property
13.1 Personal data is processed in accordance with Examberry’s Privacy Policy and GDPR.
13.2 Examination materials and reports remain the intellectual property of Examberry and may not be copied or shared.
14. Complaints Procedure
14.1 Any complaints must be submitted in writing to Examberry via email.
14.2 Examberry will acknowledge complaints within 5 working days and aim to respond within 10 working days.
15. Force Majeure
15.1 Examberry shall not be liable for failure to deliver a mock examination due to events beyond its reasonable control, including but not limited to extreme weather, venue closures, strikes, power failures, or government restrictions.
16. Limitation of Liability
16.1 Examberry’s total liability is limited to the value of the mock examination booked.
16.2 Examberry is not liable for indirect or consequential losses.
17. Statutory Rights
17.1 Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.
18. Severability
18.1 If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.
19. Amendments
19.1 Examberry reserves the right to amend these Terms & Conditions at any time.
19.2 The version in force at the time of booking will apply.
20. Governing Law
20.1 These Terms & Conditions are governed by the laws of England and Wales.
20.2 The courts of England and Wales shall have exclusive jurisdiction.
21. Company Details
Examberry Tuition Ltd
Registered in England & Wales
Company number: 10916671
Registered address: 17 Leeland Mansions, Leeland Road West Ealing, London, United Kingdom, W13 9HE
22. Acceptance of Terms
22.1 By completing a booking, parents confirm they have read, understood, and agreed to these Terms & Conditions.
23. Affiliate Programme
23.1 Eligibility: Examberry tutors and partners may register as Affiliates. However, the following restrictions apply to ensure the integrity of the programme:
Existing Students: Bookings made for students currently enrolled in Examberry Tuition courses do not qualify for affiliate commission. These students already benefit from internal discounts that cannot be combined with affiliate rewards.
Tutor Conduct: Examberry tutors acting as Affiliates are strictly prohibited from sharing their affiliate links or codes with their existing Examberry students or the parents of those students.
23.2 Commission Qualification: Commission is only payable on “New Customer” bookings (parents who have not previously booked a mock or tuition service with Examberry).
23.3 Verification: Examberry reserves the right to audit bookings. If a commission is found to have been generated in breach of Section 23.1, the commission will be voided. Repeated breaches by an Affiliate may lead to removal from the programme.
